The student can’t log on: what do I have to do?

In many cases, this is solved by the functional manager, depending on how it has been set up.

There are two options, letting you perform various actions to resolve the problem:

Students log on using the login screen:

1.  Reset password
2. Check username
3. Check URL
4. Log on yourself using the test student account to see if it is a structural problem.

Students use single sign-on (e.g. Surf):

1.  Did they log on to the portal/server successfully?
2. Is the student registered correctly in the Active Directory (or the system that provides the AD data)?
3. What is the student’s status in OnStage? (User yes/no, Active yes/no)
4. Does the SSO work for the user in the other systems that use it?
5. Does the SSO method work for other users?
6. Check the URL (students sometimes use a wrong favourite, caused by automatic redirecting)